Privacy & Cookie Policy
Who We Are and What We Do
Communication Coach London provides communication and executive coaching services to support individuals in improving their communication skills, presence, and professional impact.
We gather and process personal information in accordance with this Privacy Notice and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This notice explains your rights, our obligations, how we collect and use your data, who we may share it with, and how we keep it secure. For any questions, please contact sarahmariecoach@gmail.com. We keep this Privacy Policy under regular review.
What Information Is Being Collected
We only collect personal information that is necessary to deliver our services or respond to your enquiries.
This may include:
- Your first name and last name
- Your email address
- The contents of any message you send us
- Optional information such as what service you are interested in
We do not collect payment details, health records, or other sensitive information through this website.
How Is the Information Collected
You provide personal information when you:
- Submit a contact form on our website
- Communicate with us via email, messages or phone calls
- Take part in a coaching or consultation session (if applicable)
How We Use Your Personal Data
We will never disclose, share, or sell your data without your consent, unless required by law. We process your data only as necessary for the following purposes:
- Responding to your enquiries
- Providing coaching services
- Maintaining client and business records
- Improving our website and user experience
- Sending newsletters or marketing information if you have opted in
If we begin offering newsletters or marketing emails, you will always have the option to unsubscribe at any time.
Who Your Data May Be Shared With
We keep your information confidential and only share it when required to deliver our services. This may include:
- Website hosting and analytics providers (e.g. Wix)
- Professional service providers such as bookkeepers or IT support, bound by confidentiality
- Legal or regulatory authorities where required by law
All third parties are obliged to respect the confidentiality and security of your data and to process it only in accordance with our instructions.
Transfers Outside the UK and EEA
We may utilise some products or services (or parts of them) that are hosted or stored in non-EU countries, which means that we may transfer any information you submit through the website outside the UK or the European Economic Area ("EEA").
When you use our website or send us an email, your personal information may be stored on servers hosted in non-EU countries.
Where this is the case, we ensure that those providers use the necessary level of protection for your information and abide by strict agreements and measures set out by Communication Coach London to protect your data and comply with the relevant data-protection laws.
How Long We Keep Your Data
We only retain personal information for as long as is necessary.
Where you have consented to us using your details for marketing, we keep such data until you notify us otherwise and/or unsubscribe.
We keep client-enquiry data until you unsubscribe from marketing emails, or for 7 years, whichever comes sooner.
If you become a client or member, we will retain your data for the duration of our working relationship and for 7 years thereafter to comply with accounting and legal record-keeping requirements.
Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent at any time
- Restrict or object to processing
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated — see www.ico.org.uk
To exercise any of these rights, please contact sarahmariecoach@gmail.com.
How We Keep Your Data Secure
We apply appropriate technical and organisational measures to protect your personal data, including:
- Secure, password-protected storage
- Restricted access to authorised personnel only
- Use of strong passwords and two-factor authentication
- Malware and firewall protection
- Secure hosting through Wix
All third-party processors we use are required to comply with data-protection laws and maintain appropriate safeguards.
Cookies
This website uses only essential cookies necessary for it to function. We do not use cookies for analytics, advertising, or profiling.
Links to Other Websites
Our website may contain links to other websites of interest. Once you leave our site, we do not control those external websites and are not responsible for their privacy practices. You should review the privacy policy of any site you visit.
(Last updated: July 2026)